FAQ

Q. What is the turnaround for my order?

A. We usually ship out items within 7-10 business days. Some of our items are made to order and could take up to 14 days to process. If there are any irregularities in the making of an item, we will contact the purchaser. If you feel that your order has been lost, please contact us. 

Q. Where are my email confirmations?

A. We have noticed customers using Yahoo will get emails in their spam box. If you are using Yahoo for your email, please make sure to check your spam box for our emails and adjust the settings to allow messages from supporterswear.com

Q. Do you guys ship internationally?

A. We only ship in the US for now. Please check back as this may change in the near future.

Q. What is your return policy?

A. We do not refund orders with personal customization. You have 30 days after you receive your goods to return or exchange your product. The product must not be washed or damaged in order to return. We do not cover costs incurred shipping unless there is a defect in the product issued. If you believe the product to be defected, and would like a refund, please contact us.

Q. Is my information secure when shopping on your site?

A. Yes. We use Stripe as our payment gateway. We do not store any of your credit information on our servers.

Please contact us for any specific questions not answered here.